We are happy to offer an exchange or refund as long as your items are unused, in their original packaging and returned within 28 days of receipt. Please note, unwanted items are returned at your own expense. If your goods arrive damaged or not as described, please contact us and we will fix this for you. Email us – support@pelotan.cc
Politique de remboursement
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pelotan.cc.